NCW's Privacy Policy – Our commitment to keeping your data safe

NCW (ncw.bar) places the utmost importance on its members' privacy. This Privacy Policy explains how NCW collects, stores, uses, and protects your personal information.

This policy applies to all NCW services — including our website, mobile app (Android and iOS), and any associated platforms. NCWBy using -'s services, you agree to this Privacy Policy.

If you have any questions or need clarification on any part of this policy, please contact our support team — we are always ready to help.

NCW collects only the information that is necessary. We do not ask for anything beyond what is required. Details are provided below:

When you browse our site, some data is collected automatically — such as pages visited, click patterns, and time of use. This information is used to improve the site and is not personally identifiable.

NCW uses your information solely for the following purposes:

• Account Management: Managing registration, login, security, and account settings.
• Transaction Processing: Processing deposits and withdrawals securely.
• KYC Verification: Verifying your identity and preventing fraud.
• Customer Support: Resolving your questions and issues.
• Promotions: Keeping you informed about relevant offers and bonuses, with your consent.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Improving platform functionality and user experience.

NCW shares your information with specific parties only for limited and defined reasons. No data is shared with third parties without authorization.

Parties with whom your information may be shared:

• Payment Processors: To process transactions (bKash, Nagad, etc.).
• KYC Provider: For identity verification services.
• Cloud Services: For secure data storage (AWS, Google Cloud).
• Legal Authorities: When required by legal order or investigation.
• Anti-Fraud Service: To detect and prevent fraud.

NCW never shares your full payment card or account number with any third party. Only the minimum necessary information is shared.

NCW uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored in your browser.

The types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remembering your preferences and settings, such as language and theme.
• Analytics Cookies: Monitoring site usage. You may opt out.
• Marketing Cookies: Showing relevant advertisements — based on your consent.

NCW applies industry-leading standards to protect your data. Our security infrastructure is described below:

While we maintain the highest security standards, no system is 100% impenetrable. It is equally important that you take precautions on your end — use strong passwords and never share them with anyone.

NCW does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For the duration the account is active and 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC Documents: 5 years after verification.
• Communication History: Support tickets: 3 years.
• Gaming History: 3 years after account closure.
• Log Files: 90 days for security purposes.

Under GDPR and international data protection laws, you have the following rights:

NCW strictly does not provide services to anyone under 18 years of age. We do not intentionally collect any information from minors.

Should any data relating to a minor be collected inadvertently, it will be deleted immediately upon detection and the associated account will be terminated.

Game providers on the NCW platform operate under their own privacy policies. NCW shares only the necessary information with them and works under strict contractual agreements.

Our third-party service providers:

• Your data may not be used without NCW's authorization.
• Operate under strict data protection agreements.
• Regularly audited by NCW.

NCW may update this Privacy Policy when necessary. In the case of significant changes:

• The updated policy will be published on the website.
• A notification will be sent to your registered email address.
• The date of any changes will be noted at the top of this page.

Continued use of the platform after any policy change means you agree to the updated policy. Please check this page regularly.

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us:

We aim to resolve all privacy-related requests within 30 days. Complex cases may take up to 60 days, but you will be kept regularly updated on the progress.