NCW believes gaming should be purely for enjoyment. Our responsible gaming policy and tools are here to help you maintain healthy habits, set your limits, and get support whenever you need it.
NCW provides powerful tools to help you stay in control of your gaming experience
Set your own daily, weekly, or monthly deposit limits. Once the limit is reached, no further deposits will be allowed.
Set how long you want to play before you start. When the time is up, you will receive a notification and the game will stop automatically.
If needed, temporarily suspend your account for a set period. Take a break and look after your wellbeing.
After a set period, your gaming session stats — including time played and total losses — will be displayed.
Decide in advance the maximum amount in BDT you are willing to lose before stopping. Once the limit is reached, your game will be stopped automatically.
If you run into any issue with gaming, get in touch with our Bangla-speaking support team right away.
Online gaming is an enjoyable source of entertainment for many people. However, for a small number of individuals, gaming can develop into an addiction — with serious consequences for family life, finances, and mental health. NCW It believes that a responsible gaming platform's role goes beyond just providing games — keeping our members healthy and happy is equally our responsibility.
Responsible gaming means playing on your own terms — when you want to, and within your own control. Sticking to a budget, setting time limits, and accepting losses gracefully are the foundations of healthy gaming. Gaming should never be seen as a source of income — it is entertainment, nothing more.
NCWAt -, we follow industry best practices to promote responsible gaming. We are affiliated with eCOGRA, GamCare, and BeGambleAware. Our platform always has a range of tools available to help you maintain healthy gaming habits.
Keep in mind — losing is a normal part of gaming. If you find yourself repeatedly chasing losses to win back money, that may be a warning sign. And if you are hiding your gaming from family or being dishonest about it, it is time to seek help now.
NCWAll members of - are encouraged to play for fun, but always within your limits. Use our tools, set your boundaries, and don't hesitate to seek help if you ever feel things are getting out of hand.
You are unable to stop playing even after spending beyond your budget.
Playing repeatedly to "win back" lost money.
You are neglecting family, friends, or work because of gaming.
You are lying to family members or hiding your gaming from them.
You feel uncomfortable, anxious, or irritable when you are not playing.
You are taking on debt or draining your savings to fund your gaming.
If you notice any of the signs above in yourself, please contact NCW Support immediately or use the self-exclusion option.
* Log in to your account to adjust your gaming limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Log in to your NCW account and go to the Settings menu.
Go to your profile settings and click on the "Responsible Gaming" option.
Choose a self-exclusion period of 1 week, 1 month, 3 months, or 6 months.
Once confirmed, your account will be suspended immediately.
When this feature is enabled, a pop-up will appear after a set period showing:
It is recommended to keep Reality Check enabled every 30 minutes to 1 hour.
Deposit Limit
The most effective way to stay in control of your finances
You can set daily, weekly, or monthly deposit limits. Once set, limits take effect immediately. A limit can be lowered right away, but increasing one requires a 24-hour cooling-off period. This delay is intentional — to give you time to make a considered decision.
Cooling-off Period
Take a break for a few days
You can take a cooling-off period ranging from 1 day to 6 weeks. During this time your account will be temporarily suspended, but your balance will remain safe. It's a lighter alternative to self-exclusion — ideal for when you simply feel you need a short break.
Loss Limit
Set your loss limit in advance
Decide in advance the maximum amount in BDT you are willing to lose in a day, a week, or a month. Once that amount is reached, the system will automatically prevent further play. This protects you from chasing losses.
Game History
Understand Your Gaming Patterns
Your account gives you full access to your gaming history — including which days you played, how long you played, which games you played, and how much you spent. This information helps you understand your own gaming patterns and make changes if needed.
Answer the following questions honestly. If 3 or more answers are "Yes", consider seeking help.
Are you regularly spending more BDT on gaming than you budgeted for?
Do you find yourself unable to stop gaming even when you want to?
Chasing losses by placing bigger bets to recover what you've lost?
Is gaming causing conflict with your family or friends?
Are you cutting back on work, study, or family time to make room for gaming?
Are you borrowing money or dipping into your savings to fund your gaming?
If 3 or more answers are "Yes", contact NCW Support or enable self-exclusion on your account.
Set aside a gaming budget in BDT that you can afford to lose without it affecting your daily life.
Decide how long you will play before you start. When the time comes, stop — whether you are winning or losing.
Remember, gaming is for entertainment. Losing is normal. Do not play with the expectation of winning.
Take at least a 10-minute break every hour. Get up, stretch, walk around, and drink some water.
If something feels wrong, do not keep it to yourself. Reach out to NCW Support or a professional.
Beyond NCW's own support, you also have access to expert organizations ready to help
Our Bangla-speaking support team is available 24/7. Talk to us directly about any gaming-related concerns.
24/7 Live ChatAn internationally recognized support organization for gambling addiction, providing help through professional counselors.
Professional SupportA trusted platform for gambling information and support — for yourself and your family.
Free SupportRemember — asking for help is not weakness, it takes courage. NCW is always on the side of your health and happiness.
Gaming at NCW means safe, fair, and responsible entertainment. Make full use of our tools and get the most enjoyment while staying within your limits.